Insurance


Insurance is a crucial component of protecting your home and personal property in coastal North Carolina.

While basic homeowner's insurance provides important coverage, residents often need additional policies to guard against specific environmental risks like flooding, wind, and hail damage.

Understanding what different insurance policies cover, how to file claims, and where to find assistance is essential for homeowners and renters alike.

TYPES OF INSURANCE

Is My Home at Risk of Flooding?

To assess a property's flood risk, visit flood.nc.gov and enter the address. This website provides an overall assessment of flood risk, identifies the property's flood zone (if applicable), and includes additional resources for reducing vulnerability to flooding.

More About the NATIONAL FLOOD INSURANCE PROGRAM (NFIP):

The National Flood Insurance Program (NFIP) provides detailed information about purchasing flood insurance, preparing for potential flooding, and filing claims.

Before a flood occurs, it is important to understand flood risk, take an inventory of household items, and store important documents in a safe, waterproof location.

The NFIP also outlines the necessary steps to follow if a flood damages a property, including how to file a claim and what to expect during the process.

Filing a Flood Insurance Claim: Key Steps

  1. Start a claim: Promptly report any losses to the insurance carrier. 

  2. Prepare for inspection: Document damages with photos and videos before the insurance adjuster inspects the property. Dispose of any items that may pose a health risk.

  3. Work with the adjuster: The insurance adjuster will present proper identification and answer questions regarding the claim. They will inspect the property and submit a damage assessment and recommendation to the insurer. 

  4. Document the loss and receive payment: Review the adjuster’s estimate and sign the proof of loss form. Clarify any questions about the policy and important deadlines with the insurance adjuster.

  5. Make repairs: Ensure that all contractors hired for repairs are licensed, bonded, and insured. 

  6. Understand claim payments: Claim processing typically takes four to eight weeks. If a claim is denied in full or in part, an appeal may be filed within 60 days from the denial letter date.